Privacy Policy

At Sunny Shops, we believe in transparency and protecting your private information. This Privacy Policy explains the privacy practices for (which we’ll refer to as the “Platform”). This Privacy Policy does not apply to the practices of third parties (including other Platform users) who may also collect or receive data in connection with your use of the Platform. By accepting our Terms of Use, you confirm that you have read and understand this policy.

1. Our Privacy Policy

We may process your personal information in order to run the Platform. If you do not agree to us collecting or processing your personal information in the ways outlined in this policy, you shouldn’t use the Platform. You may find third party links directing you away from this platform that are governed by their own policies. We do not take responsibility for third party policies or regulations regarding privacy. This privacy policy outlines the terms in which we use, govern and protect data collected solely via this website.

Sunny Shops’ Terms of Use require all account owners to be at least 18 years of age. You can find more details about our Minor Policy by clicking here.

2. Information Collected or Received

We collect or receive your data in a few ways, including: directly from you, (such as from forms you complete or during registration), indirectly from you (based on your activity and interaction with our Platform or from the device or browser you use to access the Platform), from our sellers that help provide Sunny Shops services you may interact with (such as, for example, for payments or customer support), and from our third party advertising and marketing partners. Sometimes we require certain information to provide you the Platform. Sunny Shops uses the personal information it receives and collects in accordance with the purposes described in this policy.

Registration, Account Setup and Service Usage

In order to contact us via our contact form or create an account on the Platform, you will need to submit a name and a valid email address. If you create an account, these details may be modified through your account profile.

To create a buyer account and place an order (or to place an order through a seller account), you will also need to provide additional information, such as billing and payment information including billing contact name and address and/or a physical postal address.

Upon registration, sellers are required to provide valid documents detailing their health status or carer status. These are required solely for the purpose of verifying your account and will be permanently removed from our Platform and system once your account has been verified. These private documents are stored securely between the time of us receiving and processing them and we will never share them with any third party companies or advertisers.

Once sellers have accessed their account, they will need to provide a shop name and they also have the option to provide personal details for their ‘About’ section of their profile.

Sunny Shops operated by Disability Enterprise LTD is registered with the ICO and takes the importance of handling your personal data very seriously.

Other users may see the date you joined, your ratings, reviews and information relating to items you review, related photos for items you purchased, your profile information, sellers you follow, comments you post in our community spaces, and information you choose to share via social networks.

Other users may see certain things from sellers, including reviews and photo reviews, items you sell or have previously sold, your shop pages and policies, your followers, sold item listings and the number of items sold. We may collect and use information about sellers in order to feature you and your shop on and off the Platform, as explained in Sunny Shops’ Terms of Use.

Automated information

Sunny Shops automatically receives and records information from your browser, mobile device, voice-activated assistant or Smart TV when you visit the Platform, such as your IP address or unique device identifier, cookies and data about which pages you visit. This information is stored in log files and is collected automatically, allowing us to operate and continually improve the Platform through analysing and understanding how the Platform works for users and visitors. The information also helps to prevent fraud and keep the Platform secure, to provide advertising, including across your devices, and offer a more personalised experience for members and visitors.

By ‘Followers’, we mean that users with accounts may follow their favourite sellers to receive updates, such as when an item is added to their shop.

We have a legitimate interest in customising your Sunny Shops experience to help you search for and discover relevant and recommended items and we also use this information to help sellers find the best ways to market and sell their items on Sunny Shops.

Data from Sunny Shops sellers

We may receive information from our sellers about you, such as customer service interactions, payments information and delivery information. These details may be required during a Dispute Resolution, for example.

3. Findability

Sellers can add a business name, logo and link social network accounts to Sunny Shops. We do not collect or retain login information for your email service, any device which you use to access the Platform or social network website(s).

When you begin following another member’s activity, they will receive an email notification and you may receive an email notification when they update their store.

If you do not want to be found on Sunny Shops through your social networking connections or name, you can remove these details via your Profile settings. Your name may be replaced by a nickname or alias.

4. Messages from Sunny Shops

On occasion, Sunny Shops will need to contact you via email or Sunny Shops Messages for reasons including marketing, transactions and to notify you or service or policy updates.

When you register for an account, you will be given the option to be added to our newsletter mailing list. If you accept, or otherwise subscribe to our newsletter, you agree to receive marketing emails from us. You can unsubscribe at any time through the opt-out link included in the email. Please note that changes to your subscription settings may take a few days to take effect.

5. Information Uses, Sharing & Disclosure

Sunny Shops will never disclose your name, email address or other personal information to third parties without your consent, except as specified in this policy.

You can control your privacy settings through the opt-out buttons in your account settings privacy tab, and the Privacy Settings link in the footer of most site pages and our homepage. Please note that some changes to your privacy settings may take a few days to take effect. We or our sellers may advertise our Platform or our sellers’ products through a variety of different mediums and rely on your consent to do so off-site.

Buying and Selling

As part of the buying and selling process, Sunny Shops will facilitate the sharing of information between the two users involved in the transaction, such as the buyer’s delivery address and payment status.

Legal and Safety

Sunny Shops may retain, preserve, or release your personal information to a third party if we receive a lawful, verified request for your records or information, which may include, but may not be limited to, a user’s name, email address, personal/trading address, company/trading name and, where appropriate, bank account and transaction details. These circumstances are limited and we hope this will not be necessary. Examples include: in response to lawful requests by public authorities, including to meet legitimate national security or law enforcement requirements; to comply with a subpoena, court order, legal process, regulation, or other legal requirement; to protect, establish, or exercise our legal rights or defend against impending or asserted legal claims, or a material violation of our policies; or when we believe in good faith that such disclosure is reasonably necessary to comply with the law, to prevent imminent physical harm or financial loss, to investigate, prevent, or take action regarding illegal activities, suspected fraud, threats to our rights or property, or violations of Sunny Shops’ Terms of Use.

6. Your Rights & Choices

The European General Data Protection Regulation (GDPR) privacy law provides users with rights related to their personal information. You may contact Sunny Shops to access, edit, or remove certain information. You may also remove certain optional information that you do not wish to be publicly visible, such as your name, through your account. You can also contact us and request to permanently close your account and delete the entirety of your personal information on our platform.

Limiting use of, or deleting, your personal information may impact features and uses that rely on that information, however it is your right to do so and we will not discriminate against you for this, such as by denying you visibility of aspects on the Platform or charging you different prices.

Email & Direct Messages

Sunny Shops will sometimes send you emails or direct messages about the Platform or your activity, including required service-related messages (such as transactional messages or legal notice updates) and non-required messages (such as newsletters). You may unsubscribe via any newsletter you receive by following the link provided within.


We use both technically necessary (for the functioning and security of the Platform) and non-technically necessary cookies and similar technologies.

Opting out of the use of these cookies may cause functionality of this website to cease, break or work with limited functionality.

Do Not Track Signals

Your browser settings may allow you to automatically transmit a “Do Not Track” signal, however there is no industry consensus as to what site operators should do with regard to these signals. Unless and until the law is interpreted to require us to do so, we do not monitor or take action with respect to “Do Not Track” signals. For more information on “Do Not Track”, visit

7. Your Responsibilities

Sellers on our Platform may receive certain personal information and are responsible for protecting the privacy of any and all information you receive and process. Your privacy responsibilities, including when you act as an independent data controller (someone who decides what personal data to collect and the purpose you use the data for) are laid out in the Seller Terms of Use Policy.

8. Privacy Policy Changes

We may amend or update this policy occasionally. If we believe that the changes are essential for users to know, we’ll let you know by updating the ‘Last updated’ at the bottom of this policy and sending you an email about the changes. We encourage you to check back regularly and review any updates.

9. Contact

If you have any questions, contact Sunny Shops’ support team:

Send an email to Sunny Shops’ Data Protection Officer (DPO) at; or
Write to us at the following address:
Disability Enterprise LTD – Sunny Shops
132-134 Great Ancoats Street, Ancoats, Greater Manchester, England, M4 6DE

If you have an unresolved privacy or data use concern that you would like us to address, please email our Data Protection Officer at

Last updated on 1st Jan 2021.